Information We May Collect
We (and our authorized service providers) collect information supplied by you via the Website or any of our Website customer service channels including without limitation on the phone, via email, We and such service providers also collect information when you visit our Website or from third parties authorized to share your information with us. We and our authorized service providers may collect some of this information even if you are not a registered user or do not place an Order. This information may include:
Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality.
Website statistical information such as: your location, the URL you use to access the Website, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on.
Transactional information such as: Orders you placed, items you purchased, date and time of Order as well as Orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items.
Information from third parties such as: couriers, payment providers or through the Loyalty Program
Information you supply to us via online or offline surveys, competitions or product registration.
Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.
Where you provide the information of a third party to us, you are confirming that you have their consent to do so.
How we use information:
We (and/or the entities or companies listed in the “Who may we share information with” section below) may use your information including for the following purposes:
For any purpose associated with the processing or fulfillment of your Order or to provide any service you request from us
To verify and execute financial transactions you make through the Website, including procuring credit checks or performing fraud detection
To assist you with your customer service queries or provide information you have requested
To manage your account
To provide you with a personalized or improved shopping experience
For analytical or statistical purposes
For marketing purposes including sending you newsletters or promotional information about us and our partners unless you have opted out of receiving such communications
To improve our service offering or Website
To combine it with information we already hold lawfully through other sources
To protect our rights, safety or the safety of others including for fraud prevention
For any purpose required by law or regulation
We may offer a Live Chat feature to assist you with queries you may have. Where available we may record and store all chat conversations. These transcripts are only accessed for customer service purposes. Who may we share information with
We may share your information with any of the following:
Our group companies
Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing
Service providers who perform services on our behalf, such as: payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order
Our professional services providers such as: legal, audit, financial and insurance advisers
Any assignee, successor operator or prospective purchaser of the Website or of us
Any legal, regulatory, law enforcement, government or municipal bodies
Any gift recipient or provider of any warranty in relation to your Order
Contacting Us and Opting Out of certain communications.
When you first register with us you will be able to choose whether or not to receive marketing communications from us or our carefully selected third parties. Whenever you receive a marketing communication or newsletter from us (which may be by email, SMS, push notification, telephone or direct mail), you will be given an opportunity to unsubscribe. In addition, you can change your marketing preferences at any time by contacting us as described above.
You may also request rectification of any incorrect data displayed in your online Account by contacting us or in certain cases, you may be able to directly amend certain information online.
Measures we put in place to protect your data.
Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.
We have implemented various steps to safeguard the integrity of our information technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite such efforts, generally the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Website is therefore carried out at your own risk.
Your data may be transferred to, and stored in or outside, the United Arab Emirates. In submitting your data to us and using our Website, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential and use it only for the purposes agreed with us.
* All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
* The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.