Refunds & Cancellation
If you are not completely satisfied with your purchase, simply return the goods to our warehouse within 7 days of receiving it. Refund policy is available for creation perfume and concentraded oil only. Requested refund money will be transferred to customer account within 15 working days after deducting the 15 AED as a delivery charges.
We learn't from years of experience most of the order returns due to wrong size selection from the customers. To avoid that common mistake we always help our customers to choose the correct size for them.
The cost and safety of the goods are your responsibility until they reach us. Therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have following options:
- Money Back (Same method used to pay, whether Paypal or Debit/Credit Card payment)
Incorrect Goods/Faulty Product Received
We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact firstname.lastname@example.org immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advice on how to proceed with the return.
If you have not yet received your order, please contact email@example.com as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
Please note that if you have decided to cancel your order and your order has already been processed and dispatched to you, it will be necessary for you to return the goods so we can process your refund, the whole amount of the order will be refunded to you excluding shipping charges.
CDE General Trading LLC
Crystal Building 602,
Deira Baniyas square,
Dubai - United Arab Emirates
Exclusion to the Policy
Discounted items and Items on SALE are Non-Returnable and Non-Refundable.
During a promotional period, cost of shipping may not be refunded unless a faulty item is sent out.
Mind change or wrong size selection refunds will be issued after deducting actual shipping costs.
In case of refund request due to mind change or wrong size selection, cost of shipping will NOT be refunded